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TD無障礙服務:滿足客戶的需求
我們致力於及時滿足殘疾人士的無障礙服務需求。無論您選擇透過網上銀行、電話銀行、自動櫃員機還是親臨分行辦理理財業務,TD都致力於將提供無障礙服務作為首要任務。
TD has published an Accessibility Plan that was developed with input from people with disabilities that details how we will identify, prevent, and remove barriers to accessibility. An Executive Summary of the plan is available in American Sign Language (ASL).
How to provide Feedback about Accessibility/Disability at TD
We welcome your feedback.讓我們知道我們在滿足您的無障礙服務需求方面表現如何,以及您認為我們可以如何改進。
Please note, if your feedback is regarding ACCESS to TD products and/or services, including concerns with your Access Card, problems logging into EasyWeb, or access to funds, please contact: Customer.Support@td.com or 1-800-387-2828.
無障礙服務
TD致力於提供產品、服務和設施,讓殘疾人士有平等機會獲得、使用和受益,並尊重殘疾人的尊嚴和獨立性。
備選文檔格式
客戶可以索取各種替代格式(包括盲文、大字體、電子文本、無障礙PDF或音訊CD)的文件,例如對賬單或宣傳冊。
如需此項服務,請致電1-800-831-1158或前往離您最近的分行。
Braille and Large Print Card Sleeves
Customers can request a card sleeve for their personal or business access cards and credit cards in which the card information is printed in either Braille or Large Print.
To request a card sleeve, you can Contact Us or visit your nearest branch.
數字服務
TD為網上和流動渠道及其新平台的開發制定了無障礙服務標準。
TD Accessibility Adapter, powered by TD Invent
TD Accessibility Adapter, powered by TD Invent, adapts sites viewed through a Chrome Browser to address individual accessibility preferences while co-existing with assistive technologies.
- Choose the features that are relevant to you
- Make content easier to understand
- Improve your ability to view page content
- Reduce or avoid fatigue and potential triggers
The tool, available in Canada and the U.S. at no cost, can be downloaded via the Chrome Web Store
銀行分行
我們的所有新設分行均以無障礙服務為設計宗旨。
我們的新設分行配有:
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自動門、無障礙過道和洗手間
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自動櫃員機、保險庫和服務區的輪椅通道
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盡可能為殘障客戶至少保留一個停車位
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此外,我們還對很多舊分行進行了翻修,以改進無障礙服務
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我們的新設分行配備平板電腦,可在分行營業時間內隨時提供美國手語(ASL)即時雙向視頻遠端口譯(VRI)。
自動櫃員機 (ATM)
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音頻功能:
插入標準耳機即可獲取英語和法語服務,您可以透過定向音頻引導您完成交易 -
設計特色:
降低的屏幕和按鈕,便於為乘坐輪椅的客戶提供無障礙服務 -
盲文和大字體:
如要索取盲文版或大字體版的道明加拿大信託ATM介紹指南和免費耳機,請致電我們:1-800-831-1158
TD Merchant Solutions (TDMS)
To inquire about accessibility options, please reach out to our customer service at 1-800-363-1163.